Yes — if you’re a local resident within a 10 mile radius trying out The 12 for the first time, your first class is FREE!
Not local?
Visitors from outside countries, states, or counties can purchase a Drop-In Session.
Fitness professionals must contact Brooke@the12.com for eligibility.
Towels and filtered water are always on us.
Our filtered water stations are available throughout every location for easy refills.
We ask all first-time guests to arrive at least 15 minutes before class. This gives you time to check in, get oriented, and go through a proper warm-up. Every class at The 12 is structured and coach-led from the first second, and we want you to get the whole experience.
If you’re late, we’ll kindly reschedule you for a future session, so you don’t miss out on any programming or coaching.
Class schedules may vary between Newport Mesa and South Coast Metro. Always check The12.com or the 12App for the most current schedule.
We get it — the energy, the coaching, the results… It’s hard not to fall in love with The 12. You can purchase Memberships online or directly at your home studio.
Memberships at The 12 are non-transferable and non-shareable.
Every member’s journey is personal; we’re here to support yours.
Who Can Train at The 12?
At The 12, we welcome the next generation of athletes, and we have a few essential guidelines in place to ensure safety and compliance.
Once the waiver is on file, minors may continue to work out, but only with their parent or guardian physically present in each session.
Trouble Logging In?
Try these steps first:
Yes — but only at The 12 Newport Mesa.
Not all memberships/packages are transferable across studios.
Before purchasing, please confirm with your home location for the most accurate details.
Yes and No
We want to keep you consistent! Here’s how expiration works:
How to Reserve Your Spot
All members are required to pre-register for each class. Download The 12 App on iOS or Android to book classes up to one week in advance.
Walk-ins are welcome, but availability is not guaranteed. Pre-registered members receive priority if the class hits capacity.
Our system automatically emails you if someone cancels and you’ve been added to the class. This is another way to ensure every session runs with energy, balance, and space to move.
If the class isn’t full at the 10-minute mark, waitlisted guests will be added in order of arrival, so come early and be ready!
Life happens. If you can’t make your scheduled class, please cancel at least 12 hours in advance. This opens the door for someone else on the waitlist to jump in.
Late cancel/no-show?
To ensure a comfortable and respectful environment for all members, please refrain from recording yourself or others during workouts in the Open Gym.
Filming can interrupt the flow of movement—for both you and those around you—and may unintentionally affect the experience of others sharing the space.
We aim to maintain a focused, distraction-free environment where everyone feels safe and at ease.
Yes. We recommend wearing standard workout or gym attire that promotes comfort and respect for others.
For safety and hygiene reasons, gym shoes and shirts are always required. Sports bras and athletic tops are welcome, provided they align with the general standards of appropriate gym wear.
We ask all members to be mindful and self-aware when choosing their attire. If a dress code concern arises, we’ll offer a friendly reminder.
However, repeated violations may result in being asked to leave the facility, and continued non-compliance may lead to membership revocation.
We’re glad you asked! We all contribute to maintaining a safe, clean, and welcoming space.
Please be sure to:
Let’s be real—no one wants to share your sweat spot. Please clean up after yourself so everyone can enjoy their workout experience.
Chalk—whether dry or liquid—is not allowed inside our facility.
Why? Because it creates a mess on our equipment and floors and requires hours of manual cleanup to maintain the clean, high-standard environment we promise all members.
We’re not an Olympic lifting gym, and let’s be honest—you’re in Newport Beach, not prepping for the Olympic podium. Let’s keep it clean for everyone.
All personal belongings—such as gym bags, shoes, and extra clothing—must be kept off the floor for safety and space efficiency.
Our facility sees high traffic throughout the day, and keeping walkways clear helps prevent trip hazards and keeps the space open for movement.
Please use the provided lockers or cubbies to store your items during your visit.
To help you make the most of your Wellness Suite experience, please keep the following in mind:
Thank you for helping us keep the Wellness Suite clean, relaxing, and enjoyable for all members.
No—these amenities are reserved for individual use only.
The sauna and cold plunge are designed for solo sessions to ensure privacy, hygiene, and a calm environment.
Let’s keep it respectful and straightforward for everyone.
Sauna:
Swimwear, underwear, or nude (if wrapped in a towel) are the only options. This helps your body absorb the full benefits of the infrared heat.
Cold Plunge:
Swimwear or Nude. Other clothing materials can clog our filters, so keep it clean and simple.
Showers are located on a separate floor.
After rinsing off, you’ll walk through the gym to get to your appointment.
We recommend bringing a change of clothes or a cover-up for comfort and convenience.
Need to Hit Pause? We’ve Got You.
Life happens, and we understand that sometimes you need to take a break. The 12 offers flexible freeze options for all memberships under the following conditions.
To freeze your membership, please click here.
Need help or have questions? Contact your home studio and we’ll take care of you.
In the event of injury or pregnancy, we offer extended freezes for your health and safety:
Membership suspensions may also be considered due to:
Each request will be reviewed individually. Please provide documentation if applicable.
We get it — things change. If you’re on an Auto-Pay Membership and need to cancel, follow our official cancellation process:
No — all cancellations must be processed via the form linked above. This ensures we:
All Auto-Pay Memberships are subject to the following terms:
If you submit a cancellation, one additional payment may still be processed, depending on your billing cycle. No exceptions will be made, and no refunds will be issued.
If you’re on a contracted-term membership, you must fulfill the full agreement duration. Early cancellations are not permitted under contract terms.
If you are medically unable to work out for 6 months or more, we’re happy to work with you.
At The 12, we are committed to maintaining a respectful, high-energy, and safe environment for all.
We reserve the right to revoke or cancel any membership — with or without notice — in cases where a member:
While rare, we take the protection of our staff, members, and space seriously and will always prioritize the integrity of our culture and community.
Our locations are equipped to help you reset and refresh on the fly. Amenities vary by studio, but most include:
Check with your home studio for specific amenity details.
Yes! We love partnering with companies that want to keep their teams energized and thriving. Contact your local Studio Manager to learn more about corporate partnership options.
Always consult your physician before continuing any form of exercise with an injury. If cleared, our trainers can help you modify movements to keep you active and safe. Please arrive early and speak with your trainer before class so we can support you properly.
We love your little ones (and furry friends!), but we cannot allow unattended children, animals, or personal belongings to remain in the lobby for safety and liability reasons.
