FAQs - The 12

Details… details… details…

Wait… I’m on the waitlist?!?

  • We don’t want that to happen to you either!
  • Our Reservation Policy was designed to make sure we are maintaining the best training experience for all of our members.
  • To be guaranteed a spot in the class of your choice, we require that each member pre-register for their classes. Keep in mind classes can be reserved up to one month in advance.
  • Members are always welcome to drop in for a class, but keep in mind, if the class is sold out, drop-ins cannot be honored.
  • Don’t worry- every class has an online registration capacity of 30 and a wait list of 10. So, if you are on the wait list you will be notified via email if someone has cancelled and you have been added!

Pre-Registration 101

  • Please download our app “The 12” on iTunes or DROID to Pre-Register for your classes. You can
    • Register for your classes up to a month in advance.
    • Click here to locate our app download page
    • Members who arrive for classes they have not pre-registered for are subject to the availability of the classes and are not guaranteed a spot if the class is already at capacity with pre-registered members. So, secure your favorites in advance!

Oops…can’t make it?!?!

  • Working late? Baby sitter cancel? Just not feeling it? If you need to cancel please do so at least 8 hours prior to your scheduled class.
  • This will allow those on the waitlist to be notified that they have been added to the class…and usually there is a waitlist full of members who are vying for your spot!
  • If you fail to meet this guideline you will lose your session or be charged $15 if you are on the Monthly Unlimited package.

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